Q&A

• First Visit Process and Appointment
  • What should I do at the first visit?
  • How do I make a reservation? Are they accepted by phone?
  • What should I do if I’m not sure which department to consult?
  • Is a referral letter necessary? Will there be additional costs if I don’t have a referral letter?
  • What is SENTEI RYOYOHI?
  • Can I change or cancel my reservation by phone?
• Follow-up Visit Process and Appointment
  • Can I change or cancel my reservation by phone?
  • Is there an additional fee for treatment of patients’ choice (SENTEI RYOYOHI) for follow-up visits?
  • Will there be additional fee for treatment of patients’ choice (SENTEI RYOYOHI) if I need a detailed examination (re-examination) after a comprehensive medical check-up or screening?
• My Number health insurance cards
  • Do you accept My Number health insurance cards?
  • Where are the card readers located?
• Transportation to the Hospital
  • Is there parking? Can I come by car?
  • How do I get there from the station?
  • How much is the taxi fare from Station?
  • How long does it take by taxi?
  • Can I call a taxi for my return trip?
• About Facility
  • Are there any restaurants, cafes, or convenience stores available?
  • Is there an ATM available?
  • Is Wi-Fi available?
  • Can I pay by credit card? Which credit cards are accepted?
• Preparation for Admission
  • What should I bring with me to the hospital? Are daily necessities and hospital gowns provided?
  • Can I choose my hospital room? Is it possible to have a private room?
• Hospital Visit
  • Can children visit the hospital?
  • Are there restrictions on visits and accompaniment due to COVID-19 prevention?
  • Can I bring flowers, sweets, or fruits when visiting a patient?
  • As a family member of a hospitalized patient, can I inquire about their condition over the phone?
• Documentation
  • Can I request a medical certificate for my insurance company over the phone?
  • How long does it take to get a medical certificate?
• Others
  • How can I get a consultation about cancer treatment?
  • What should foreign patients who do not speak Japanese do when seeking medical care?