Outpatient Services

Appointment

Patients Living or Staying in Japan

• For Japanese speakers, please call our appointment lines below to schedule an appointment. If you need an interpreter during your consultation, please refer to the “For English （or other language） speakers”.
• For English （or other language） speakers, please contact the International Medical Support Center as indicated below.
• For those without a referral letter from another medical institution in Japan, an additional fee （tax included） of 7,000 yen for medical treatment or 5,000 yen for dental treatment will be charged as a “fee for treatment of patients’ choice （SENTEI RYOYOHI）,” in addition to the first visit fee.
• For patients without Japanese health insurance, our hospital charges 20 Japanese yen per medical service fee point.

For patients from overseas

For patients from overseas seeking medical services at our hospital, please visit For Patients from Overseas.

IMPORTANT NOTE:

For patients from overseas seeking medical services at our hospital, please visit For Patients from Overseas.

• Many departments operate on a strict appointment-only basis, so please make an appointment in advance.
• If you need an interpreter during your consultation, please contact the International Medical Support Center in advance.
• If you bring medical certificates or referral letters written in a foreign language, please provide these documents either at the time of making an appointment or at least one week before the medical consultation, in order to determine the appropriate department.

Call for Appointment

For English （or other language） speakers

Please contact the International Medical Support Center（E-mail: inter.skgh@tokushukai.jp）.

For Japanese speakers

If you need an interpreter during your consultation, please refer to the “For English （or other language） speakers.

＊After completing your application by phone, the hospital will contact you within three business days.
＊If it is a cancellation only, the process will be completed. However, we may contact you by phone if necessary.

For appointment for comprehensive medical check-ups, second opinions, or dialysis, please call the direct numbers listed below.

Direct call

Our hospital operates as an acute care facility, accepting patients 24/7, year-round. For consultations, please proceed directly to Window 8 for emergency and after-hours services.

What to Prepare

When inquiring about your appointment, please have your patient ID card and appointment slip ready.
Please provide us with your patient ID number, the date and time of your appointment, and the department.
Your patient ID number can be found in the red boxed area below.

Change or Cancellation of your Appointment

For Japanese speakers

*If you need an interpreter during your consultation, please refer to the “For English （or other language） speakers”.

For appointment changes or cancellations, please call us on weekdays （Monday to Friday） between 8:00 and 19:00, or on Saturday between 8:00 and 13:00 at 050-1809-3056 （automated voice system, Japanese ONLY）.

＊After completing your application by phone, the hospital will contact you within three business days.
＊If it is a cancellation only, the process will be completed. However, we may contact you by phone if necessary.

For last-minute appointment changes or cancellations, please call us on weekdays （Monday to Friday） between 13:00 and 16:30 at 0467-84-8922.

For English （or other language） speakers

Please contact the International Medical Support Center（E-mail: inter.skgh@tokushukai.jp）.

For same-day appointment changes or cancellations, please contact the International Medical Support Center by phone （Tel: +81-（0）467-46-9931）.

If You Are Unsure of the Department

For Japanese speakers

*If you need an interpreter during your consultation, please refer to the “For English （or other language） speakers”.

If you are not in urgent situation, please call us for a consultation with a nurse on weekdays and Saturdays from 8:30 to 17:00 （0467-46-1717, main line）.

For urgent matters, please call us 24/7, 365 days a year （0467-46-1717, main line）.

For English （or other language） speakers

Please contact the International Medical Support Center（E-mail: inter.skgh@tokushukai.jp）.

Consultations

For patients from overseas seeking medical services at our hospital, please visit For Patients from Overseas.

Consultation Service Hours

Many departments operate on a strict appointment-only basis. Please ask the clerk at the reception desk or call 0467-46-1717 for further details regarding operating hours.

What to bring

At first visit

• Copyable IDs with a photo （e.g., passport, driver’s license, residence card）
• Hospital ID card （if available）
• Japanese health insurance card OR global health insurance card
• Referral letter （if available）
• Credit card or cash

At follow-up visit

• Patient ID card （if available）
• Japanese health insurance card （at the first visit of each month）
• Credit card or cash

Flow of Consultation

Download

Regarding Health Insurance Cards

• Please present your health insurance card at every initial consultation.
• For ongoing treatments, ensure you submit your health insurance card at the beginning of each month.
• For hospitalized patients, present your health insurance card upon admission, during any billing processes, and upon discharge.
• Notify staff if there are any changes to your health insurance card.
• Work-related injuries or illnesses （covered under workers’ compensation） and health check-ups are not covered by health insurance.
• If your health insurance card cannot be verified, you will be charged for the full cost of treatment. However, if you provide your receipt and health insurance card by the end of the month, we will issue a refund.

Regarding Health Insurance Verification Using My Number Card

Our hospital accepts My Number Card for insurance verification. By accessing medical and pharmaceutical information, we can provide high-quality medical care. Please use your My Number Card when visiting our hospital.

How to Use Your My Number Card

Insert your My Number Card into the dedicated card reader （MyNa Touch）. Confirm your identity using either facial recognition or your PIN, and your registration will be complete.

Here’s theChinese version

Locations of MyNa Touch Terminals

• Building A, 1st Floor: Between the General Information Counters （Window 1, 2, and 3） and the Medical Document Reception （Window 4）
• Building A, 1st Floor: Hospitalization and Discharge Information Counter （Window 7）
• Building B, 1st Floor: Emergency/After-Hours Reception （Window 8）

Interpretation Services

For interpretation service, please visit the International Medical Support Center.

Payment

• Payment location
  Please make your payment at the payment machine located on the first floor of Building A.
• Payment Methods
  The machine accepts cash as well as the following credit cards: VISA, MasterCard, MUFG, NICOS, DC, JCB, AMEX, Diners, and Discover.
  For your convenience, an ATM is available inside the Lawson on the first floor of Building A.

Fee

Patients with a Japanese health insurance card are required to pay according to the co-payment ratio determined by calculation in accordance with the structure of the Japanese health insurance system. For patients without Japanese health insurance, our hospital charges 20 Japanese yen per medical service fee point. This follows the “Manual for Calculating Medical Expenses for Foreign Nationals, Ver. 2.4” by the Ministry of Health, Labor, and Welfare, which helps medical institutions set individual medical fees for foreign patients.

Additional Fee for Outpatient Services （SENTEI RYOYOHI）

What is SENTEI RYOYOHI?

The Japanese Ministry of Health, Labour and Welfare mandates that all patients visiting a hospital with 200 or more beds without a referral letter must pay an additional fee （please see SENTEI RYOYOHI）, If you are a patient without a referral letter from another hospital or clinic, you will be required to pay this fee in addition to your treatment and first-visit fees.

Additional Fee for the First visit

For those without a referral letter from another medical institution in Japan, an additional fee （tax included） of 7,000 yen for medical treatment or 5,000 yen for dental treatment will be charged as a “fee for treatment of patients’ choice （SENTEI RYOYOHI）,” in addition to the first visit fee.

Additional Fee for Follow-up Treatment

If your condition is stable and your outpatient doctor has recommended a referral to another medical institution, but you choose to continue receiving treatment at our hospital, you will be required to pay 3,000 yen （including tax） for medical treatment or 1,900 yen （including tax） for dental treatment in addition to the regular costs.

Medical Certificate

For English （or other language） speakers

Please contact the International Medical Support Center（E-mail: inter.skgh@tokushukai.jp）.

For Japanese speakers

*If you need an interpreter during your consultation, please refer to the “For English （or other language） speakers”.

Application for Medical Certificates and Documents

▶ Reception Desk: 1st Floor, Window 4 （Medical Document Reception） at Building A

▶ Reception Hours: Monday to Friday: 9:00 – 17:00 Saturday: 9:00 – 13:00

▶ At the time of application, please bring the following items:
・Identification （e.g., My Number Card）
・Original medical certificates or documents （if there is a specified form）
・Letter of proxy （if someone other than the patient is applying on their behalf）

*Any form that includes a statement authorizing the proxy to handle document procedures is acceptable.

▶ Processing Time
The processing time is approximately 1 month.

*Depending on the department and reception status, it may take more than a month.
*For certain types of documents, a follow-up visit may be required, or it may not be possible to issue the document.

For any other inquiries, please contact the Operator at 0467-46-1717, Monday to Friday, 9:00 – 16:30 （excluding Saturdays, Sundays, and public holidays）.

Second Opinion

For patients residing overseas, please contact the International Medical Support Center. For patients residing or staying in Japan please refer to the following information.

Second Opinion

Our second opinion service aims to provide patients with insights and alternative treatment options from a third-party perspective. Physicians at our hospital will address questions regarding explanations and treatment plans from other medical institutions, offering valuable information and various treatment.

Cases Where a Second Opinion Can Be Provided

Patients aged 18 and over, as well as their family members, are eligible to seek a second opinion. In the case of family members, a consent form from the patient is generally required. This service is available only to those who can provide a referral letter, test results, and diagnostic imaging films from their current attending physician.

Cases Where a Second Opinion Cannot Be Provided

• Consultations requested by individuals other than the patient or their family members.
• When a consent form from the patient is not provided （for consultations by family members）.
• When the patient in question is deceased.
• When the primary physician has not agreed to the consultation.
• When the necessary documents and materials for the consultation cannot be prepared.

Second Opinion Outpatient Clinic

By appointment only （within 30 or 60 minutes）.
The date and time will be decided in consultation with the attending physician.
The Clinic is open from Monday to Saturday (excluding holidays).

Fees for Second Opinion Consultations

Since this is not covered by national health insurance, the full amount will be at your own expense.

• Up to 30 minutes: 11,000 yen
• 30 to 60 minutes: 22,000 yen

Please note that the time spent reviewing documents is included in the consultation time. We appreciate your understanding.

Items to Bring on the Day （In Principle）

• Referral letter from another hospital doctor
• Consent form （for representatives） and application form
• Test results and imaging diagnostic films, etc.

Departments & Centers

Please refer to Departments & Centers.

Floor Information

Please refer to Floor Information.